ServiceNow Extension

Connect a ServiceNow instance via OAuth2 or Basic Auth, after validating connectivity.

Disconnect a ServiceNow instance: deletes only the saved credentials. Nothing in ServiceNow itself is changed.

List the connected ServiceNow instances.

List incidents in the connected ServiceNow instance, optionally filtered by state/priority/assignee.

Read one incident in full by sys_id.

Create a new incident.

Update selected fields of an existing incident (state, priority, assignment, notes). Only given fields change.

List problems in the connected ServiceNow instance, optionally filtered by state.

Create a new problem record.

Update selected fields of an existing problem. Only given fields change.

List change requests in the connected ServiceNow instance, optionally filtered by state.

Create a new change request.

Update selected fields of an existing change request (state, approval). Only given fields change.

List Service Catalog requests in the connected ServiceNow instance, optionally filtered by state.

Create a new Service Catalog request.

Update selected fields of an existing Service Catalog request. Only given fields change.

List Knowledge articles in the connected ServiceNow instance.

List Configuration Items (CIs) in the CMDB, optionally filtered by class.

List records from any ServiceNow table by name -- a generic passthrough for tables not covered by typed wrappers (e.g. custom tables).

Read one record from any ServiceNow table by sys_id.

Create a new record on any ServiceNow table -- a generic passthrough for tables not covered by typed wrappers.

Update selected fields of an existing record on any ServiceNow table. Only given fields change.

Permanently delete a record from any ServiceNow table by sys_id. Cannot be undone.

Build one aggregated health snapshot for the connected ServiceNow instance: open incidents, critical incidents, open problems, pending changes, open requests.