Connect your own Ivanti Service Manager (ISM) / Neurons for ITSM tenant to manage Incidents, Service Requests, Problems, Changes, Configuration Items, and Knowledge Articles through the OData Business Object API, plus a generic BO passthrough.
Every capability exposed by Ivanti, metered per action and guarded by the two-step safety protocol.
connect_ivantiwriteConnect an Ivanti Service Manager (ISM) tenant via OAuth2 or Basic Auth, after validating connectivity.
disconnect_ivantiwriteRemove a saved Ivanti tenant connection.
list_connectionsreadList all connected Ivanti tenants.
list_incidentsreadList incidents on the connected Ivanti tenant, optionally filtered by an OData expression.
get_incidentreadRead one incident in full by record id.
create_incidentwriteCreate a new incident.
update_incidentwriteUpdate selected fields of an existing incident. Only given fields are changed.
list_service_requestsreadList service requests on the connected Ivanti tenant.
get_service_requestreadRead one service request in full by record id.
create_service_requestwriteCreate a new service request.
update_service_requestwriteUpdate selected fields of an existing service request.
list_problemsreadList problems on the connected Ivanti tenant.
create_problemwriteCreate a new problem record.
update_problemwriteUpdate selected fields of an existing problem.
list_changesreadList change requests on the connected Ivanti tenant.
create_changewriteCreate a new change request.
update_changewriteUpdate selected fields of an existing change request.
list_cmdb_cisreadList Configuration Items (CIs) from the Ivanti CMDB, optionally filtered.
list_knowledge_articlesreadList knowledge base articles on the connected Ivanti tenant.
list_tablereadList records from any Ivanti Business Object by name -- a generic passthrough for objects not covered by typed wrappers.
get_recordreadRead one record from any Ivanti Business Object by record id.
create_recordwriteCreate a new record on any Ivanti Business Object -- a generic passthrough for objects not covered by typed wrappers.
update_recordwriteUpdate fields on any Ivanti Business Object record by id.
delete_recordwriteDelete a record from any Ivanti Business Object by id. Irreversible.
audit_instance_healthreadBuild one aggregated health report across the connected Ivanti tenant: open incidents, service requests, problems, and changes.
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