BMC Helix Extension

Connect a BMC Helix ITSM (Remedy AR System) instance via JWT login, after validating connectivity.

Disconnect a BMC Helix instance: deletes only the saved credentials. Nothing in BMC Helix itself is changed.

List the connected BMC Helix instances.

List incidents on the connected BMC Helix instance, optionally filtered by status.

Read one incident in full by entry id.

Create a new incident.

Update selected fields of an existing incident (state, priority). Only given fields change.

List problems on the connected BMC Helix instance, optionally filtered by status.

Create a new problem record.

Update selected fields of an existing problem. Only given fields change.

List change requests in the connected BMC Helix instance, optionally filtered by state.

Create a new change request.

Update selected fields of an existing change request (state, approval). Only given fields change.

List work orders on the connected BMC Helix instance, optionally filtered by status.

Create a new Service Catalog work order.

Update selected fields of an existing work order. Only given fields change.

List Knowledge articles in the connected BMC Helix instance.

List Configuration Items (CIs) in the CMDB, optionally filtered by class.

List records from any AR System form by name -- a generic passthrough for forms not covered by typed wrappers, e.g. custom Helix modules.

Read one record from any AR System form by entry id.

Create a new record on any AR System form -- a generic passthrough for forms not covered by typed wrappers.

Update selected fields of an existing record on any AR System form. Only given fields change.

Permanently delete a record from any AR System form by entry id. Cannot be undone.

Build one aggregated health report across the connected BMC Helix instance: open incidents/problems/changes/work orders.