Connect your own Jira Service Management (Cloud) site to manage customer requests, SLAs, approvals, queues, and organizations, plus the underlying Jira issues behind every service desk ticket.
Every capability exposed by Jira Service Management, metered per action and guarded by the two-step safety protocol.
connect_jsmwriteConnect a Jira Service Management (Cloud) site via email + API token, after validating connectivity.
disconnect_jsmwriteDisconnect a Jira Service Management site: deletes the saved credentials. Nothing in Jira itself is changed.
list_connectionsreadList the connected Jira Service Management sites.
list_service_desksreadList service desks available on the connected Jira Service Management site.
get_service_deskreadRead one service desk in full by id.
list_request_typesreadList request types configured on one service desk.
list_requestsreadList customer requests on the connected Jira Service Management site, optionally filtered by service desk/owner/status.
get_requestreadRead one customer request in full by issue key.
create_requestwriteCreate a new customer request on a service desk.
list_request_commentsreadList comments on a customer request.
add_request_commentwriteAdd a comment to a customer request - public (customer-visible) by default, or internal (team-only).
list_request_participantsreadList the participants (CC'd customers) on a customer request.
add_request_participantswriteAdd participants (CC'd customers) to a customer request.
remove_request_participantswriteRemove participants from a customer request.
list_request_approvalsreadList approvals on a customer request.
answer_approvalwriteApprove or decline a pending approval on a customer request.
get_request_slareadRead SLA metrics for a customer request.
list_queuesreadList queues configured on a service desk.
list_queue_issuesreadList issues currently sitting in a service desk queue.
list_organizationsreadList customer organizations configured on the connected JSM site.
get_organizationreadRead one customer organization in full.
list_organization_usersreadList the users belonging to a customer organization.
add_organization_to_requestwriteAttach a customer organization to a request.
get_issuereadRead the underlying Jira issue behind a request/ticket in full, including all fields.
update_issuewriteUpdate selected fields on the underlying Jira issue (e.g. priority, assignee, custom fields).
list_transitionsreadList available workflow transitions for an issue (the valid next statuses).
transition_issuewriteMove an issue to a new status via a workflow transition (see list_transitions for valid ids).
search_issuesreadSearch issues/requests with a JQL query, e.g. "project = HELP AND status = Open".
bulk_transition_issueswriteTransition several issues to the same workflow status in one call, by explicit issue keys.
audit_instance_healthreadBuild one aggregated health report across the connected Jira Service Management site: open requests, SLA breaches, and pending approvals.
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