Connect your own Jira Service Management (Cloud) site to manage customer requests, SLAs, approvals, queues, and organizations, plus the underlying Jira issues behind every service desk ticket.
connect_jsmwriteConnect a Jira Service Management (Cloud) site via email + API token, after validating connectivity.
disconnect_jsmwriteDisconnect a Jira Service Management site: deletes the saved credentials. Nothing in Jira itself is changed.
list_connectionsreadList the connected Jira Service Management sites.
list_service_desksreadList service desks available on the connected Jira Service Management site.
get_service_deskreadRead one service desk in full by id.
list_request_typesreadList request types configured on one service desk.
list_requestsreadList customer requests on the connected Jira Service Management site, optionally filtered by service desk/owner/status.
get_requestreadRead one customer request in full by issue key.
create_requestwriteCreate a new customer request on a service desk.
list_request_commentsreadList comments on a customer request.
add_request_commentwriteAdd a comment to a customer request — public (customer-visible) by default, or internal (team-only).
list_request_participantsreadList the participants (CC'd customers) on a customer request.
add_request_participantswriteAdd participants (CC'd customers) to a customer request.
remove_request_participantswriteRemove participants from a customer request.
list_request_approvalsreadList approvals on a customer request.
answer_approvalwriteApprove or decline a pending approval on a customer request.
get_request_slareadRead SLA metrics for a customer request.
list_queuesreadList queues configured on a service desk.
list_queue_issuesreadList issues currently sitting in a service desk queue.
list_organizationsreadList customer organizations configured on the connected JSM site.
get_organizationreadRead one customer organization in full.
list_organization_usersreadList the users belonging to a customer organization.
add_organization_to_requestwriteAttach a customer organization to a request.
get_issuereadRead the underlying Jira issue behind a request/ticket in full, including all fields.
update_issuewriteUpdate selected fields on the underlying Jira issue (e.g. priority, assignee, custom fields).
list_transitionsreadList available workflow transitions for an issue (the valid next statuses).
transition_issuewriteMove an issue to a new status via a workflow transition (see list_transitions for valid ids).
search_issuesreadSearch issues/requests with a JQL query, e.g. "project = HELP AND status = Open".
bulk_transition_issueswriteTransition several issues to the same workflow status in one call, by explicit issue keys.
audit_instance_healthreadBuild one aggregated health report across the connected Jira Service Management site: open requests, SLA breaches, and pending approvals.
Install Jira Service Management and let Webbee use it across your workflow.
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