Freshservice Extension

Connect your own Freshservice account by saving your domain and API key, after checking they actually work.

Disconnect a Freshservice account: deletes the saved domain/API key.

List the connected Freshservice accounts.

List tickets (Incidents and Service Requests) in the connected Freshservice account, optionally filtered by a Freshservice filter query.

Read one ticket in full by id.

Create a new ticket (Incident or Service Request).

Update selected fields of an existing ticket. Only given fields change.

List problems on the connected Freshservice account.

Create a new problem record.

Update selected fields of an existing problem.

List change requests on the connected Freshservice account.

Create a new change request.

Update selected fields of an existing change request.

List releases on the connected Freshservice account.

Create a new release record.

Update selected fields of an existing release.

List Knowledge Base articles on the connected Freshservice account.

List requesters (end users who raise tickets) on the connected Freshservice account.

List agents (support staff) on the connected Freshservice account.

List records from any Freshservice v2 API path -- a generic passthrough for endpoints not covered by typed wrappers.

Create a new record on any Freshservice v2 API path -- a generic passthrough for endpoints not covered by typed wrappers.

Update a record on any Freshservice v2 API path -- a generic passthrough for endpoints not covered by typed wrappers.

Permanently delete a record from any Freshservice v2 API path. Cannot be undone.

Build one aggregated health report across the connected Freshservice account: open tickets/problems/changes/releases.

List Configuration Items (CMDB assets) on the connected Freshservice account.

Read one asset (Configuration Item) in full by display id.